The "Ticket Pipe Log Listing" feature under the "Ticket Pipe Log" sub-feature in the "Utilities" module is designed to log and display information related to ticket pipelines and their activities.
Here's how you can use this feature, along with an explanation of each column in the grid:
Explanation of Each Column in the Grid:
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Filter by date (Date picker):
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This field allows users to filter the log entries based on a specific date range. Users can select a start and end date to view log entries within that time frame.
From Name:
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The "From Name" column typically displays the name of the sender or source of the ticket pipeline activity. It identifies who initiated the action.
Date:
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The "Date" column indicates the date and time when the ticket pipeline activity occurred. It helps track when events took place in the pipeline.
To:
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This column may show the recipient or destination of the ticket pipeline activity. It identifies where the action was directed.
From Email:
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The "From Email" column displays the email address associated with the sender or source of the ticket pipeline activity. It provides contact information for the sender.
Subject:
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This column represents the subject or topic of the ticket pipeline activity. It provides a brief description of the content or purpose of the action.
Message:
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The "Message" column may contain additional details or content related to the ticket pipeline activity. It can include the body of messages, notes, or other information.
Status:
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The "Status" column reflects the current status or outcome of the ticket pipeline activity. It helps track the progress and result of the action, such as whether it was successful or encountered issues.
Actions Associated with the Form:
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Clear Log:
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The "Clear Log" action allows users to clear or reset the entire ticket pipeline log, effectively erasing all recorded activities. It can be useful for managing and maintaining a clean log for auditing and monitoring purposes.
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Figure 1 Ticket Pipe Log